FAQ
On this page you will find answers on the most asked questions. If your question is not below, please contact us via our contact page, or look at the General Terms & conditions page, or look at the shipping & Delivery page.
How about the order confirmation?
If you have finished your order and payment of it, you will automatically receive an order confirmation of your purchase by e-mail
I have not received an confirmation by e-mail
Please check if you have filled in correctly your e-mail address in the contact details on your account
When will my order be send out?
Confirmed orders will be send out normally minimal twice a week by our warehouse.
Can I get a Track & Trace number?
Orders send out via Post services (envelope) doesn’t have a T&T service. You will be informed by mail that your order has left our warehouse.
My Question is not on this page
Please see the General Terms & Conditions page or shipping info.