On this page you will find answers on the most asked questions. If your question is not below, please contact us via our contact page, or look at the General Terms & conditions page, or look at the shipping & Delivery page.
How about the order confirmation?
If you have finished your order and payment of it, you will automatically receive an order confirmation of your purchase by e-mail
I have not received an confirmation by e-mail
Please check if you have filled in correctly your e-mail address in the contact details on your account
When will my order be send out?
Confirmed orders will be send out normally minimal twice a week by our warehouse.
Can I get a Track & Trace number?
Orders send out via Post services (envelope) doesn’t have a T&T service. You will be informed by mail that your order has left our warehouse.
My Question is not on this page
Please see the General Terms & Conditions page or shipping info.